Privacy Policy

This Privacy Policy explains how Marvel Casino collects, uses, stores and shares personal information when you visit the website, create an account, use casino services or contact support. We aim to handle information responsibly, transparently and only for legitimate business, operational, safety and legal purposes. By using the website, you acknowledge that your information may be handled as described below.

Marvel Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/452/0687, held by WoT N.V. (registration number 129742), and publishes RNG testing, KYC, and Responsible Gaming policies.

Information we collect

The information we handle depends on how you use Marvel Casino and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse the website or use your account. We seek to collect information that is reasonably necessary for the purposes described in this policy.

Account and contact information

When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and login information. We may also record information you provide when you contact support, report a problem, make a request or communicate with us in another way.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include identity documents, information about your address, images or other information needed for verification and anti-fraud checks. We may also receive information from service providers that assist with identity, risk and security checks.

Payment and transaction information

We may handle records about deposits, withdrawals, account balances, gaming activity, payment methods and related transactions. Payment providers may process sensitive payment details on our behalf. We generally use the information needed to confirm and administer a transaction, while payment providers may have their own privacy policies and terms.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interaction with website features. We may also record information about account activity, security events and preferences. This information helps us operate, secure and improve the website.

Account details are used to create and administer your account and provide requested services.
Verification documents and related information are used for identity, age, eligibility, security and anti-fraud checks.
Payment and transaction records are used to process transactions, maintain accurate account records and investigate disputes or unusual activity.
Device and usage information is used to maintain website performance, protect accounts and understand how the website is used.
Support communications are used to respond to questions, resolve issues and keep appropriate service records.

How we use and share information

Marvel Casino uses personal information for purposes connected with providing and managing online gambling services. This includes opening and maintaining accounts, processing requested transactions, providing customer support, communicating about services and keeping the website available. We may also use information to maintain records, assess risks, prevent misuse and improve our systems.

Safety, compliance and responsible operation

Information may be used to detect and prevent fraud, money laundering, identity misuse, unauthorised access, collusion, cheating and other prohibited or unlawful activity. It may also be used to support account security, responsible gambling processes and the safe operation of the platform. We may review account activity and information where reasonably necessary for these purposes.

Legal and business purposes

We may handle information to meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements. We may also use it to establish, exercise or defend legal claims, protect our rights and property, enforce applicable terms, respond to lawful requests and maintain the integrity of our services.

Service providers and other recipients

Personal information may be shared with carefully selected service providers that help operate the website and provide services. These providers may assist with hosting, technology, customer support, payments, identity verification, fraud prevention, security, analytics, communications and record management. They should receive information only where it is relevant to their services and should handle it under appropriate arrangements.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect users or the public, or in connection with a business transaction or change affecting the operation of the website. We do not describe every possible recipient in this policy because recipients can change as services and operational requirements develop.

Marketing communications

Where permitted and where appropriate consent has been provided, we may send information about services, offers, features or updates. You can stop marketing communications by using the unsubscribe option in a message or by contacting support. Stopping marketing does not prevent service, security or legally required communications connected with your account.

Cookies, security and retention

Cookies and similar technologies

Marvel Casino may use cookies and similar technologies to remember preferences, maintain sessions, support account functionality, measure website performance, improve user experience and help identify suspicious activity. Some cookies are necessary for the website to function, while others help us understand usage or support relevant communications.

You can manage or restrict cookies through your browser settings. Disabling or deleting certain cookies may affect website features, account access or how some services operate. Your browser may also provide information about cookies that have been stored and allow you to remove them.

Security measures

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure communications and staff or provider processes. No website, network or electronic storage system can be guaranteed to be completely secure, so you should also protect your login details and notify support if you suspect unauthorised account activity.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the service used, information may be processed or stored in Australia or another location. Where information is handled by a provider, we expect appropriate safeguards and contractual controls to apply where relevant.

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified, subject to applicable obligations and legitimate record-keeping needs.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@marvel-casino.wtf. Please clearly explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request. This helps protect personal information from unauthorised disclosure.

Access: ask for a copy of personal information we hold about you, subject to applicable limitations.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the proposed correction where possible.
Deletion: ask us to delete your information where it is no longer needed and no legal, security, dispute or operational reason requires continued retention.
Marketing consent: withdraw consent or ask us to stop sending marketing communications. You may also use an unsubscribe option where one is provided.

Some requests may be limited or refused where responding would affect the rights of another person, compromise security, conflict with legal obligations, interfere with fraud or risk checks, or require information that we are required to retain. If a request cannot be completed in full, we will aim to explain the relevant reason. Closing an account does not automatically remove every record, particularly where information must be retained for legal, security, accounting or dispute-related purposes.

Children and age-restricted services

The services are intended for people who meet the applicable age and eligibility requirements. We do not knowingly seek to provide gambling services to anyone who is not eligible to use them. If you believe that an ineligible person has provided personal information, contact support so the matter can be reviewed.

Updates to this policy

We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. You should review this page periodically to remain informed about how information is handled.