Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Marvel Casino encourages all players in Australia to understand the risks, set sensible limits and take regular breaks. If gambling stops being fun or begins affecting your finances, relationships, work or wellbeing, it is important to pause and seek support.

Marvel Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/452/0687, held by WoT N.V. (registration number 129742), and publishes RNG testing, KYC, and Responsible Gaming policies.

Gamble for entertainment

Gambling outcomes are determined by chance, and no bet is guaranteed to win. Previous results do not predict future results. A winning streak does not make a future win more likely, and a loss does not mean that a win is due. Games should be treated as paid entertainment, with the possibility that all money spent may be lost.

Only gamble with money you can afford to lose after essential costs have been covered. Gambling should never come before rent, mortgage payments, food, utilities, education, medical expenses or other financial responsibilities. Do not use borrowed money, credit intended for essential spending or money set aside for important commitments.

Set a spending budget before you begin and keep to it.
Set a time limit and take regular breaks away from gambling.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Do not chase losses by increasing your bets or gambling for longer.
Remember that gambling is not a reliable way to earn income or improve your financial position.
Keep gambling separate from household budgets and other financial commitments.

A budget is most useful when it is decided before gambling starts. Consider the total amount you are willing to spend over a day, week or month, rather than focusing only on individual bets. Once the budget or time limit has been reached, stop for the session. Increasing a limit during play can make it harder to maintain control.

Tools to help you stay in control

Marvel Casino may provide account and gambling management tools that help players monitor and control their activity. Depending on the service available, these tools may include deposit limits, wagering or loss limits, session reminders, activity information, cooling-off periods and account closure or self-exclusion options. Availability and operation may depend on the account, product and applicable requirements.

A deposit limit can restrict the amount added to an account over a selected period. A time reminder can help you notice how long you have been playing. A cooling-off period allows you to take a temporary break, while self-exclusion is a stronger option for people who want to stop gambling for a specified period or longer. Read the information shown with each tool before confirming a setting.

Before starting a session

Decide how much money and time you are prepared to spend.
Set any available account limits before placing a bet.
Make sure essential bills and financial responsibilities are covered.
Choose a private, safe environment where you can stop without pressure.
Consider telling someone you trust about your budget and intended break.

When you need a break

If you feel that gambling is becoming difficult to control, use an available cooling-off or self-exclusion option and stop placing bets. Do not open or use another account to avoid a restriction. Where relevant, restrictions may apply across associated services or accounts in accordance with applicable requirements. You should also consider removing gambling applications, blocking access to gambling websites and asking your bank or financial institution whether gambling transaction controls are available.

Account restrictions are one part of a broader plan. A break is more effective when combined with practical steps such as handing control of finances to a trusted person, avoiding gambling advertising and promotions, and filling the time with other activities. If you have borrowed money, missed payments or experienced conflict because of gambling, professional financial or personal support may be useful.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined by the amount of money involved or by how often someone gambles. The important question is whether gambling is causing harm or becoming difficult to control. Some people may minimise their gambling, hide it from others or continue despite negative consequences.

Possible warning signs

Spending more money or time gambling than you planned.
Trying to win back money that has already been lost.
Increasing bet amounts to get the same excitement.
Feeling restless, irritable or anxious when trying to stop.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Hiding gambling activity, deposits, losses or account statements from family and friends.
Borrowing money, selling possessions or using money intended for essential expenses.
Missing work, study, appointments or social commitments because of gambling.
Arguing with family members or experiencing relationship problems linked to gambling.
Feeling guilt, shame, hopelessness or distress after gambling.

One or more of these signs can be a reason to take a break and seek advice. You do not need to wait until a serious financial or personal crisis occurs. Speaking with a trusted person or a qualified support service early can make it easier to regain control.

If gambling has caused financial pressure, avoid trying to solve the problem by gambling again. Make a list of urgent obligations, pause gambling and consider speaking with a free or independent financial counselling service available in Australia. Keep records of transactions and ask for help creating a realistic repayment or budgeting plan.

Support, age restrictions and player wellbeing

If you are concerned about your gambling, contact a recognised gambling support service in your state or territory, speak with a qualified counsellor or consult your doctor. Independent support services can provide confidential information about counselling, financial assistance, self-exclusion and other practical steps. Information about relevant Australian support options is available through government and community health websites.

If you are worried about another person, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional help. Avoid lending money for gambling or taking responsibility for covering gambling losses. You may also seek support for yourself, as the effects of problem gambling can extend to family members and friends.

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Young people should not use gambling services, and adults should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods. Keep account credentials private, use available device controls and do not allow another person to gamble through your account.

Marvel Casino may take steps to support responsible participation, protect account security and meet applicable legal or regulatory obligations. This may include requesting information, applying account restrictions or reviewing activity where appropriate. Responsible gambling settings are not a guarantee that gambling-related harm will not occur, so personal limits, regular breaks and independent support remain important.

If you feel at immediate risk of harming yourself or someone else, seek urgent help through local emergency services or a crisis support service in Australia. Gambling losses are never a reason to put your safety at risk. Stop gambling, move away from the account and contact someone you trust.